Confido Health's Voice AI Assistant handles patient calls end-to-end, from scheduling to refills to payments, inside your EHR. Staff get hours back. Patients never wait on hold.
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Confido Health's Voice AI Assistant handles patient calls end-to-end, from scheduling to refills to payments, inside your EHR. Staff get hours back. Patients never wait on hold.
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Confido Health's Voice AI Assistant executes real workflows across your front, mid, and back office. Not call routing. Not voicemail. Complete task resolution.
New scheduling, rescheduling, cancellations, provider matching, waitlist backfills, and pre-visit instructions. All written directly into your EHR.
Inbound + Outbound
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Refill requests, pharmacy coordination, status updates, and escalation to clinical staffwhen needed. Fewer interruptions for yourcare team.
Clinical Workflow
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Balance inquiries, payment reminders, copay clarification, and payment plan outreach. Faster collections, fewer billing calls to staff.
Revenue Cycle
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Preventive care reminders, annual visit recalls, missed care follow-ups, and re-engagement campaigns that fill chairs and improve retention.
Outbound Campaigns
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Pre-visit eligibility checks, coverage confirmation, authorization follow-ups, and missing information resolution before the patient arrives.
Pre-Visit
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Referral status inquiries, specialist scheduling, patient reminders, and follow-ups that close the loop on every referral sent.
Care Continuity
Measurable ROI within the first 60 to 90 days. Not a promise. A pattern.
Map your scheduling rules, workflows,
and EHR environment. Confido Health
adapts to how your organization already
operates.
Week 1â2
Connect directly to your EHR, PMS, and phone system. AI workflows go live withreal-time read and write capabilities.
Week 3â5
Operational dashboards reveal performance across every location. Continuous improvement. Measurable ROIwithin 60 to 90 days.
Week 6+
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Have more questions? We'd love to help! You can email us at founders@confido.health
Our AI Receptionist work 24/7 instead of set hours like humans. Additionally, our AI can handle multiple calls simultaneously.
Our AI will quickly forward the call to the relevant staff member's extension. During office hours, depending on the emergency, it will either forward the call to 911 or record the conversation for a staff member to review the next day. While this rarely happens due to our AI being well-trained, it ensures that all scenarios are appropriately handled.
Yes, we currently support more than 20 popular languages and accents. Additionally, we can cover any requested language and accent to meet your specific needs.
Yes, we can customize them to fit your practice needs. While this may slightly increase the implementation time, we can certainly accommodate it.
Yes, youâll have access to them in real time and in stored format for review and internal use.
Before implementation, we conduct a free call analysis to determine where to focus, so we do need the recordings. If you donât already have them, we can set up the recording system for you and then start the implementation.
See how Confido Health handles real patient calls, completes real workflows,
and delivers measurable outcomes for organizations like yours.
