How a 19-Location Dental Practice Recovered $150K in Quarterly Revenue with Voice AI Assistant
Book a DemoResults That Speak Volumes
Real metrics from a Large Dental Practice’s implementation of CallSara’s AI-powered call automation
Meet Our Client
A Large Dental Practice
This multi-location dental support organization operates 19 practices across Massachusetts and Rhode Island, serving tens of thousands of patients annually. With 20+ providers and a central operations team, the group manages high patient volumes daily.They use CareStack (PMS) and Elevate IVR (telephony) systems. They had an issue of repetitive calls, which consumed significant staff capacity. The Senior Operating Manager engaged CallSara to streamline call handling and scale patient workflows.
19
20+
CareStack
"Before CallSara, our phones were constantly ringing off the hook, and patients were frustrated with long hold times and missed calls. Now, AI handles thousands of those routine calls every month, and our staff finally have time to focus on patients in the chair. We’ve seen fewer cancellations, more confirmed appointments, and a noticeable boost in revenue."
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The Challenge
High Call Volume. Rising Cancellations.
Before CallSara, 50%+ staff time was spent handling routine inbound and outbound calls. With growing patient volume and limited resources, the team was overwhelmed.
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The CallSara Approach
We partnered with the client to build a call automation strategy
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Baseline Audit
Analyzed 175K+ calls, uncovering 30% unanswered rates and no-show revenue loss, then trained AI on client call recordings to match communication style.
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AI Call Handling
Deployed AI agents for inbound triage, scheduling, and outbound reminders, integrated directly with CareStack and Elevate IVR in a HIPAA-compliant manner.
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Workflow Automation
Automated patient recalls, confirmations, and follow-ups. AI handled routine scheduling while escalating complex queries to staff in real time.
Key Milestones & Achievements
Tracking our progress from implementation to transformative results
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Improved Call Performance
AI call coverage reached 30% of total volume within 3 months, raising answered rates from 73% to 91%.
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Stronger Patient Retention
Cancellations dropped by 1,800+ per quarter, with rapid adoption scaling across all practices.
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Staff Efficiency Gains
AI saved 12+ staff hours daily across 19 locations by handling routine scheduling and patient calls.
Ready to Transform Your Practice?
